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Returns & Exchanges

What is your return policy?
Online purchases may be returned by mail within 30 days of your purchase date. The items must be unopened and in original, unused condition. Items that are considered edible or perishable cannot be returned or exchanged.

Returns are not currently accepted at any physical Hy-Vee store location. Your refund will be returned to the form of payment provided during the original order.

How do I return an item in the mail?
1. Initiate your return request online by emailing us at customerservice@hstv.com. Please make sure to include the following information on your request: Original order date, order number, and reason for return.

2. Ensure all items are packed and sealed securely using the original package, if possible, and affix the return label provided to you. Ensure you ship the items back to the original location you received the order from.

3. Drop the package off at the nearest shipping carrier facility.

4. Once processed, you will receive a return confirmation email. Your refund will be credited in the same form as your original payment. Any shipping fees from your original order will be deducted from any amounts to be credited. Once the return has been received, please allow 3-5 business days for processing and an additional 3-5 business days for the refund to appear on your original method of payment.